FAQ Overview

How do you guys send out the stuff?

Usually with German Post/DHL or DPD

Author: FAQPunk
Last update: 2019-11-26 17:16


E-Tickets

How can I sell E-tickets and how much do I have to pay for that?

We do not charge anything for the sale of e-tickets. The buyer have to pay a 8% pre-sale fee or 13% for a hardticket!If you organize a concert all you have to do is to create the tickets in the admin area "create new tickets" of your account. Just pick the month of the event and you got it.You can decide how many you can sell and the price of each ticket! The person who ordered a ticket, will reveive a automatically generazied code and also a barcode.The ticket sales will shut down automatically a couple days before the event. The concert organizer will receive a list with all the sold codes as a automatically generized PDF file and can then cross everybody from the list who has paid and shows up with the code. If a customer gives his or her code away he or she will be refused from entering the concert area. You have the possibility to add a widget onto your personal webpage or myspace page where people have the option to directely buy the tickets from that widget without even stepping onto our site.

Author: FAQPunk
Last update: 2019-11-26 18:50


What exactly is an E-ticket?

An E-ticket is an electronic event ticket. It contains of a encrypted number and signs plus an additional barcode.Once you orderd your e-ticket you will receive an e-mail with the encrypted code and barcode. You can then print the ticket and use it just like a regular ticket or even give it to someone else.

Author: FAQPunk
Last update: 2019-11-26 18:50


Bands and Seller

What does a band have to pay in order to use this outstanding service?

We usually take 30 % from the sale price of your item.You can make the price as high or low as you want.If you offer E-tickets we don't charge you a dime and the customer have to pay only 8% pre-sale fee (unlike many other ticket sale agencies out there!).

Author: FAQPunk
Last update: 2019-11-26 18:22


Could you plese explain me how to figure that whole GEMA thing out?

You can sell your stuff without a problem if you have a band and wrote your own music & lyrics and are not registered at the GEMA ( just make sure that all songs are your own - Cover songs are NOT allowed).Even if one of the band members is also registered at the GEMA but is NOT the writer or composer of the songs - will you be able to sell your songs without any trouble.If your band (or the composer/texter) is on the other hand registerd with the GEMA - you will have to pay Gema fees ( they are usually 15 % of the selling price - with a minimum of 12,78 Eurocent for each song). And since you are the owner of your songs you will get the money back at the end of the year. We are here to help you to deal with all that! The only thing you have to do is to use the GEMA option in the admin area. If you are part of the Gema ( or your writer or composer) then mark it there. (admin area -> customize your account -> change your account information) You will also be asked to enter the to add the composer, writer and label. In case you are using a cover song that is registerd with the GEMA you also have to enter composer/writer & label.If you have any problems trying to figure the whole GEMA thing out please don't hesitate to contact us ( wither by phone or through e-mail) - will try and help where we can. Since we worked with this subject for such a long time we can easily call ourselfs experts in that area! :)

Author: FAQPunk
Last update: 2019-11-26 18:23


How much money, do I get ? Can you show me an example?

You´ll receive 70% of the net-income!

Everything else do we need to cover our costs (staff, depot, server, shipping, support, return, payment, advertising etc.)

 We pay german vat-tax for you!

Examples:

Nr. 1: Your income for selling a T-Shirt to Germany or to anybody else in the EU without VAT-Nr.

 T-Shirt-Price gross:  11,90 €  
incl. 19% german VAT  - 1,90 €  
 Net-Price  10,00 €  10,00 €
     
 30% Commisson  3,00 €  
 Your income   7,00 €

Author: FAQPunk
Last update: 2019-11-26 18:29


A free and easy band - shop - system

Punk.de is a shopsystem for bands and labels. Here you have the abbility to sell your own stuff/ music on your own homepage even and without any third party sellers,memberfees,starting fees or all that other contract nonsense. You the seller will get most of the sale price ( 70 %) as soon as you lawfully sold your first item. You don't need to worry about shipping the stuff out, storing it, using a server ( for digital items), traffic, GEMA relations, customer support, payment etc etc....

YOU ARE IN TOTAL CONTROL OF YOUR OFFERS                                                    

Add as many items as you like to your shop! Sold just like out of your own hand. And you set the price yourself that the customers pay.

EASY & UNIQUE                                                                                                 

It just takes a few simple steps and you have your own shop in no time!  Customizing and adding it to your home or myspace page is just as simple - some easy mouseclicks and you can set your own shop design!             

ADVANCES  FOR THE CUSTOMER OR FAN                                                             

Every offered song has a 30 second preview option - no cat in the bag buying! A customer has then the abbility to pay either with credit card, bank money transfer or paypal. All he or she needs is an e-mail address. No registration necessary and items like MP3's are available for download right after the payment went through!                                                       

Author: FAQPunk
Last update: 2019-11-26 18:33


Set your own price

You can decide how much you want to charge for each item that you added to your shop like your songs, CD's or t- shirts.The minimum price of each MP3 has to be 0,05 Euro and we usually recommend a price range for MP3's between 0,79 & 1,29 Euro per song. We also recommend to sell CD's & T- shirts betwen 8 & 12 Euros and the recommended price for Buttons lays between 0,59 & 0,99 Euro.
When you pick the price for your MP3 please remember following details: If you are a member of the GEMA and offer so called GEMA material - then you have to pay a certain amount to the GEMA per each download. The current rates are 10 % of your price but a minimum of 8,5 Cent
make sure that your record is cheaper then if someone was to buy each song individually from it. For example if you have 10 songs and each songs costs about 0,99 Eurocent you would usually sell all 10 for 9,90 Euros. But to make it more interesting for your customer it would be the best if you make them a deal and lower the price for the whole album to 7,99 Euros instead - about 15 to 20 % cheaper than before. But of course this is only a recommendation and we leave it up to you in the end.

Author: FAQPunk
Last update: 2019-11-26 18:34


Adding your shop to your own website.

This is very simple. You figure out exactely where you want your shop to appear and just add your personal IFrame to that point. The code for your IFrame can be found in the admin - area under 'integration'You also have the abbility to link your shop directly. This is especially then helpful if you don't have an own website.

Author: FAQPunk
Last update: 2019-11-26 18:34


upload your products

You can add products,pictures and item descriptions. In order to do that just click "create a new product". 

Here is how:

subject line* Enter your item name here.

sale price* € (brutto, with sale taxes) This is the shown sale price including sale taxes (you receive 70 % of it)

whole sale price€ (netto, without sale taxes) This is the price for whole sellers and is  usually  50-70% of the sale price.
Please upload HERE your pictures ( use 72dpi jpg-files with 500x500 pixel) The second picture is optional. picture1*     pictur2     var  description  in * Please add here the german product description!  

description in * Please add here the english product description!  

band nameband or brand name  

attributes     Please fill this out only if you got a product with different attributes like shoe or clothing sizes. You have to seperate the attributes with ;. For example : S;M;L;XL or red;green;yellow 

*required  

 

All fields marked with* are required.

Author: FAQPunk
Last update: 2019-11-26 18:35


How does a seller/band get their earned money?

We can sent your money to your bank or paypal account as soon as you made a legally rightful sale.

Author: FAQPunk
Last update: 2019-11-26 18:35


How can I delete the stuff in my shop?

ATTENTION: You won't be able to delete anything that you already added to your shop by yourself. Please contact our support and we'll figure it out ( like shipping your stuff back to you etc.)

Author: FAQPunk
Last update: 2019-11-26 18:36


Not bound to a contract with us!

Once you're part of punk.de you are not bound to a contract! This means: You are free, you can sell your stuff anywhere else too as well. Punk.de does not own any of your rights - we are just here to promote and to distribute your stuff - and all of that only with a commission. You can even start up contracts with other labels,merchandise companies, agencies, music publishers etc. without interferring with your punk.de shop. This shouldn't be a problem for most of these companies but make sure that to state that in your contract with them!

Author: FAQPunk
Last update: 2019-11-26 18:37


What will I be able to sell at punk.de?

Anything you made yourself and if we have a category for it.Just make sure that you have at least THREE of each item.

Author: FAQPunk
Last update: 2019-11-26 18:37


Your personal sales receipt

You will receive an email with all your sales details of the last month at the beginning of each new month.

Author: FAQPunk
Last update: 2019-11-26 18:38


Preview option

Every uploaded MP3 has a 30 second preview option.Preview files are created as soon as you upload your songs to our server. The customer has then the chance to listen to a piece of each song and can then decided if he or she wants to buy it without having to buy the cat in the bag.

Author: FAQPunk
Last update: 2019-11-26 18:38


I want to sell more than 30 items at once, is there a way to add them easier to my shop?

YES!That's not a problem at all - please go ahead and contact the support on our website so we can sent you some example CSV files.

Author: FAQPunk
Last update: 2019-11-26 18:39


Is there a way so I can edit my item description to things I already added to my shop?

Just go ahead and click on the link "item" in the admin area - there you will be able to change and save any of your items.

Author: FAQPunk
Last update: 2019-11-26 18:39


How can I customize the shop design?

Everything from color, font, buttons etc, can be customized in the Admin-area.You are also able to upload a css file for more specified customization - if you're an advanced user.

Author: FAQPunk
Last update: 2019-11-26 18:40


Is it possible to have my shop in a different language - english or german?

If you want to change your shop to a different language you'll have to add "&language=en" to the URL of your shop ( if you want english as the main language) it's otherwise in german. YOu can find your own personal Shop URL in the integration menu of the admin area. But beware this URL is also part of the frame code and it therefore has to be changed as wel.

Author: FAQPunk
Last update: 2019-11-26 18:40


So, who is paying the sellerfees?

Well in the end the customer will have to pay for it. He or she can also decide which way they chose to pay for their goods. These fees also differ with the amount that they ordered. Those fees and also the minimum order amount are usually shown in the payment option section.

Author: FAQPunk
Last update: 2019-11-26 18:42


How much do I have to pay for shipping and how does it work?

The shippment to wholesalers occurs usually only with the 'Deutsche Post' or GLS. Shipping prices include postage and packaging. It also depends where we have to ship the items. 30 Kilogram packages usually cost 6 Euro to Germany, 12 Euro to Austria, 25 Euros to any other states of the European Nation and 30 Euros to any countries outside the EU - worldwide.

Author: FAQPunk
Last update: 2019-11-26 18:44


Wholesale

How can I register myself as a wholesaler?

We will register you as a wholsaler right after you faxed your business liscence to this number (+49)German Country Code & 281 - 40556291.

Author: FAQPunk
Last update: 2019-11-26 18:13


What advantages does a wholesaler have?

You will be able to access our whole sale prices ( including the ones that our individually seller offer as well) as soon as you register yourself as a wholesaler ( we will need to a copy of your business liscence). You then have the ability to sell those products with a big profit!

Author: FAQPunk
Last update: 2019-11-26 18:14


General Infos and Shipping

I cannot order ...

Please reboot your system in case you use Win7. For ordering its necessary to allow cookies in your browser. May there are also some add-ons, that dontt work propper. Anyway, if everything fails, please download the portable Firefox-browser and order then: http://portableapps.com/de/apps/internet/firefox_portable

Author: FAQPunk
Last update: 2019-11-26 18:16


How can I pay?

We only accept direct money bank transfer or paypal !

Author: FAQPunk
Last update: 2019-11-26 18:17


How is your shipping policy?

As soon as we receive the money confirmation we sent out the items. We ship everything as fast as possible out but of course we have to have the items in stock. If some items are not in stock there will be a little waiting time. We sometimes don't have the power over these procedures because it is up to our sellers to re-stock the items as soon as possible but we get right in touch with the seller of the missing items. We offer our customers either their money back or a replacement item (this has to be done over the telephone best if possible) in case some items are not re-stockable for a longer time. If a customer refuses to accept the item during delivery he or she has to pay the shipping.

Author: FAQPunk
Last update: 2019-11-26 18:43


How do you guys send out the stuff?

Usually with German Post/DHL or DPD

Author: FAQPunk
Last update: 2019-11-26 18:44


How do you ship out posters?

All our posters will be shipped folded and NOT rolled because of technical issues.Sorry!

Author: FAQPunk
Last update: 2019-11-26 18:45


How can I pay?

You pay right away with a money transfer or with paypal. Just remember we only ship stuff out after we received the whole money amount from whatever payment facility you are using! Fidor Bank
BLZ 70022200
Konto-Nr: 0020093951
Empfänger: Hulk Räckorz GmbH
BIC/Swift-Code: FDDODEMMXXX
IBAN: DE02700222000020093951

Author: FAQPunk
Last update: 2019-11-26 18:45


I'm a bit paranoid, how are you guys about handling my private information?

Any information that we receive will of course be handeled in a sensitive manner and won't be passed on to others!

Author: FAQPunk
Last update: 2019-11-26 18:46


Do you have a minimum order policy?

Nope! - Just remember that you always have to pay the adjusted shipping fees, if it's not an digital item (like MP3's or an E-ticket).

Author: FAQPunk
Last update: 2019-11-26 18:46


HELP! I haven't received a confirmation e-mail about my order - what should I do now?

Please make sure to check your spam folder. It happens occasionally that an e-mail makes it's way in there. If that's not the case this could mean that we haven't received your order.In that case please go ahead and contact us....

Author: FAQPunk
Last update: 2019-11-26 18:47


How does things work with the sale tax work and the customs?

All of our prices include already the 19% (or 7% for books & food items) government issued sale tax for buyers from Germany or countries that are part of the EU. Other countries do not have to pay the sale taxes but have to pay custom taxes and other custom fees that come up.

Author: FAQPunk
Last update: 2019-11-26 18:47


How fast will I receive the things I ordered?

We usually sent the items out as soon as we confirmed the payment. Of course this could only occur if we have all the items in stock and receive an item that has been out of stock from a seller. In case of a re-stock problem ( let's say it will take a really long time until we get an item again) we will refund the money,sent the item out without charging shipping fees, or you have the option to contact us under our telefon number and order a replacement item.

Sending stuff overseas might take until 8 weeks !

Author: FAQPunk
Last update: 2019-11-26 18:48


Do I have to pay anything for the registration and do I have to become a member?

NOPE! - The registration is completely free of chrage and we don't have a membership bullshit or anything confusing like that.And remember: We ensure that we treat your information sensitive and won't give it out to anyone!

Author: FAQPunk
Last update: 2019-11-26 18:49


How do you guys send out the stuff?

Usually with German Post/DHL or DPD

Author: FAQPunk
Last update: 2019-11-26 18:54